Frequently Asked Questions

Find below the answers to some of the frequently asked questions on UAFRIK.

 

How do I start selling on UAFRIK?

Kindly click Sell On UAFRIK tab here or on our website to register as a vendor and start selling. You can also contact us for assistance or further support.

I placed an order today. When can I expect my delivery?

Delivery schedule is dependent on the product type, quantity and its availability, the time your order is placed and the delivery destination.

All in-stock, intra-city domestic orders placed before midday are delivered on the same day.
In-stock, intra-city domestic orders placed after midday will be delivered on the following day.

Similarly, we dispatch on the same day or before the next midday, all in-stock, inter-city domestic orders placed before midday on the same day.
In-stock, inter-city domestic orders placed after midday will be dispatched on the following day.
Order delivery to International locations is dependent on the lead times of the delivery medium opted for by the customer; but, will generally be within 1 – 30 days subject to the applicable Terms and Conditions.
In-Stock item pick-ups In-store or from our Partner Shops are guaranteed within 1 – 48hrs from Order confirmation/Call.
Go to the Orders section under My Account or click on the order number in your Order Confirmation e-mail to check on the status of your order delivery.

What if I miss a delivery?

If you are unavailable when our courier partner arrives with your delivery, they will make two best-effort attempts to reach you to arrange a work-around. If you’re still unavailable after the best-effort attempt, your order will be returned to us. Call us on our Customer Care numbers (+233 560 999 371/2) to arrange a work-around or schedule another delivery date and time that suits you better.
Depending on the circumstances, additional delivery charges may apply, or the item(s) may be returned to stock after a reasonable holding period if the items are purchased on a Cash-On-Delivery payment option (in which case your credit worthiness score is downgraded) or if the items have already been paid for (in which case a refund less any incurred service charges is processed and credited into your UAFRIK account.

Will I be charged for delivery?

In-Store and Partner Shop pick-up of orders are free of charge.
However, order delivery intra-city (within Accra) and Inter-city (Cities in Ghana but outside Accra) attract a flat-rate delivery charge of GHC 10.

Order delivery charges to International destinations (Outside Ghana) is dependent on the destination, the customer’s preferred delivery channel and any additional charges that may apply for shipping to the provided address.

Your delivery charges will be displayed during the checkout process.

Note also that, additional or differential delivery charges may apply on such occasions as, Promotions, Special Offers, Special Sales and the like; or for larger quantity, size or weight of products that cannot be reasonably delivered on the flat rate domestic delivery pricing.
In such instances however, you will be notified for your consent either during the checkout process while ordering or during the order confirmation and processing stage before delivery is initiated.

How do I return or exchange my products?

Kindly refer to our Returns Process for the details on how to Return or Exchange your products to us.
You should also check our Returns Policy and our Terms and Conditions for further information.

I just returned my products. When will I receive my refund?

Kindly refer to our Returns Policy for the details. You should also check our Returns Process and our Terms and Conditions for further information.

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